Shipping · Payment · Warranty
Shipping to us
Cylinders: When you ship your cylinders to us to be rebuilt, they should be prepped and packed carefully to prevent damage and avoid fluid leakage. Before packing, make sure to remove all fluid. To do this, point the cylinder hose ports or hose ends, where applicable, into a bucket and remove fluid by extending and retracting the cylinder rod end-to-end several times. Be sure to point the cylinder ports into the bucket and away from yourself.
Once drained, push the cylinder rod completely into the cylinder. Remove all hose clips, switches, and/or sensors to insure they do not get lost or damaged in the shipping and rebuild process. Wrap any exposed cylinder rod with bubble wrap, foam, or any other material that will protect it from getting damaged. Place cylinders in a plastic bag to contain any residual hydraulic fluid. Wrap each cylinder individually before placing it in a box for shipping. Use plenty of space filler in the shipping box to keep the cylinders from shifting around.
Make sure to include your contact information including name, phone number, and return shipping address. We have a Customer Info Sheet available that you can print out and include in the box with your parts.
Ship your cylinders to:
Cabriolet Hydraulics
2111 72nd Terrace E
Sarasota, FL 34243
Shipping to you
Our standard shipping method is UPS. We can also ship via USPS or FedEx if a return shipping label is included with your order.
Payment
When your rebuilt cylinders are ready to be shipped back to you, we will contact you for payment information and confirm the shipping method.
In the US and Canada we accept payment Visa, MasterCard or Discover.
For international transactions, please contact us for payment methods prior to shipping your parts.
Turn-Around Time
Our typical turnaround time for rebuilding cylinders is 1-2 business days from the time we receive your cylinders. Porsche 911 Cabriolet cylinders require 5 business-days to rebuild.
Warranty
Rebuilt cylinders: Our cylinders carry a 3-year warranty. If a cylinder fails within the 3-year warranty period, we will repair the cylinder at no charge. Damages not covered by the warranty: Hydraulic cylinder and /or line (where applicable) damage caused by mishandling, improper installation, malfunctioning convertible top system components and corrosion.
New cylinders: Our new cylinders carry a 5-year warranty. If a cylinder fails within the 5-year warranty period, we will replace the cylinder at no charge. Damages not covered by the warranty: Hydraulic cylinder and /or line (where applicable) damage caused by mishandling, improper installation, malfunctioning convertible top system components and corrosion.
New cylinders: When properly installed, our hoses carry a 5-year warranty. If a hose fails within the 5-year warranty period, we will replace the hose at no charge. Not covered under the warranty: hose damage caused by mishandling, improper installation and malfunctioning convertible top components.
Hose Couplers*: Cabriolet Hydraulics Couplers are designed for automotive convertible top hydraulic hose repairs having specific requirements, see Coupler Installation Requirements. When properly installed, our couplers are warrantied for 5 years. Hose Couplers are one time use only, they are not reusable. Please read the Hose Coupler Installation Instructions very carefully. To receive a warranty replacement, the coupler in question must be sent back to us along with the attached hoses on both ends. The returned coupler will be inspected to make sure that it was properly installed. Any damage due to tampering, mishandling or improper installation of the coupler will void the warranty.
Important Note: Warranties do not include labor or shipping costs.
*Hose Coupler US Patent 9,482,375