Shipping · Payment · Warranty
Shipping to us
Cylinders: When you ship your cylinders to us to be rebuilt, they should be prepped and packed carefully to prevent damage and avoid fluid leakage. Before packing, make sure to remove all fluid. To do this, point the cylinder hose ports or hose ends, where applicable, into a bucket and remove fluid by extending and retracting the cylinder rod end-to-end several times. Be sure to point the cylinder ports into the bucket and away from yourself.
Once drained, push the cylinder rod completely into the cylinder. Wrap the exposed cylinder rod with bubble wrap, foam, or any other material that will protect it from getting damaged. Place cylinders in a plastic bag to contain any residual hydraulic fluid. Wrap each cylinder individually before placing it in a box for shipping. Use plenty of space filler in the shipping box to keep the cylinders from shifting around.
Pumps: Drain fluid from the pump reservoir and wrap your pump with absorbent materials. Place the wrapped pump in a plastic bag before putting it in a box for shipping. Pumps are heavy. Use plenty of filler materials around the pump to cushion it and prevent shifting and damage during shipping.
Make sure to include your contact information including name, phone number, and return shipping address. We have a Customer Info Sheet available that you can print out and include in the box with your parts.
Ship your cylinders to:
Cabriolet Hydraulics, LLC
2111 72nd Terrace E
Sarasota, FL 34243
Important Note for International Customers:
Use DDP as the Terms of Trade and use Harmonized Tariff Code 9801.00.1012 when shipping your cylinders and/or pumps to us for rebuild. If your shipment is not coded correctly and Cabriolet Hydraulics is charged tariffs, taxes and/or import duties on the shipment, these charges will be added to your invoice to be paid before your order is shipped back.
Shipping to you
Our standard shipping method is UPS. We can also ship via USPS or FedEx if a return shipping label is included with your order.
On international orders we ship UPS and/or DHL. Please note on international orders you will be responsible for any taxes and/or duties imposed by your country. If you have a VAT number please include that with your order or when paying for your order.
When your rebuilt cylinders are ready to be shipped back to you, we will contact you for payment information and confirm the shipping method.
In the US and Canada we accept payment Visa, MasterCard or Discover.
For international transactions, please contact us for payment methods prior to shipping your parts.
Our typical turnaround time for rebuilding cylinders is 1-2 business days from the time we receive your cylinders. Porsche 911 Cabriolet cylinders require 5 business-days to rebuild.
Rebuilt cylinders: Our rebuilt cylinders carry a 3-year warranty. If a cylinder fails within the 3-year warranty period, we will repair the cylinder at no charge.
New cylinders: Our new cylinders carry a 5-year warranty. If a cylinder fails within the 5-year warranty period, we will replace the cylinder at no charge.
Hose Couplers*: When properly installed, our Hose Couplers* are warrantied for 5-years. To receive a warranty replacement, the Hose Coupler* in question must be sent back to us along with the attached hoses on both ends for inspection. The returned Hose Coupler* will be inspected to make sure that it was properly installed. Any damage due to tampering, mishandling, or improper installation of the Hose Coupler* will void the warranty.
*Hose Coupler US Patent 9,482,375
Damages not covered by the warranty include:
Hydraulic cylinder and/or hose damage caused by mishandling, improper installation, and malfunctioning convertible top system components.
Warranties do not include labor or shipping costs.